Answering Calls for Funeral Homes
A family calls in the hardest hour of their life, usually at night. The assistant calmly explains the first step and hands the case to the person on duty.
We come to you and test call transfers at any hour together. In Pomorskie we come on request, to bigger cities up to Warsaw on visit days; elsewhere by phone.
This call is answered once
A family that cannot reach you calls the next funeral home
Night duty is one person, who may be collecting someone or sitting with another family. Nobody leaves a voicemail at a moment like that.
The AI answers calmly and walks the family through the first step
ZvonAI answers in a calm voice, explains that a doctor has to certify the death first, takes the address and contact details, and passes the case to the person on duty together with an SMS. Choosing a coffin or a ceremony waits for the meeting at the office.
Points to the doctor who certifies the death: the family doctor by day, 112 at night
Collection from home or hospital around the clock, holidays included, arriving in 1 to 2 hours
Explains what the funeral home handles: the registry office, ZUS, the parish, the cemetery
Answers on the funeral benefit: 7,000 zł from ZUS as of 1 January 2026
Gives cost ranges only when the family asks directly, and always as a price from
Never suggests extras on the phone; everything is settled at the meeting
For funeral homes on round-the-clock duty, where the first call decides everything
Frequently asked questions
What should I do after a relative dies at home?
First call a doctor to certify the death: the family doctor by day, the ambulance service on 112 at night. Once the death certificate is issued the funeral home collects the deceased and takes over the paperwork. The assistant says this calmly, one step at a time.
Does the assistant speak to families appropriately?
The tone is calm and formal, with no hurry and no sales suggestions. It asks only what is needed to take the case and leaves the rest to your staff.
How much does a funeral cost?
A traditional funeral from 8,000 zł, with cremation from 7,000 zł, depending on the coffin or urn, the ceremony and the cemetery. The assistant gives that range only when asked directly.
How much is the funeral benefit?
The ZUS benefit is 7,000 zł as of 1 January 2026. The funeral home can settle it directly under a power of attorney, which the assistant explains to the family.
Will the assistant take a call at night?
Yes, around the clock and on public holidays. Once a doctor has certified the death it records the address and contact, and the person on duty receives an SMS and calls back within minutes.
Does the family know they are speaking to an AI?
Yes. The assistant identifies itself at the start of the call as transparency rules require, and you decide the exact wording of the greeting.
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Try free for 14 days, no credit cardWe come to you and test call transfers at any hour together. In Pomorskie we come on request, to bigger cities up to Warsaw on visit days; elsewhere by phone.